We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered the organizer for the second time (not myself, but my mother as a gift). Delivery is very fast-if you choose delivery from russia, to ivanovo less than a week. The product itself is quality, pleasant to the touch, does not smell anything. Very comfortable box. The store is polite, sociable. Thank you, i like everything.
24 Apr 2019 18:26
Good! But i expected that she would be whiter (and so autumn is a comfortable and stylish thing)
24 Apr 2019 09:12
The casket is "my charm"! I really liked it! Beautiful color, everything is done qualitatively. The goods were packed just fine (in the photo you can see), the box came intact and safe. Delivery to latvia a little less than a month, the track was tracked! 15 stars store! And thank you very much! And i recommend the box to buy-you will not regret it!
24 Apr 2019 04:23
The jewellery box was really nice the only disadvantage was it arrived damaged
23 Apr 2019 06:02
Quality is good, i recommend. Delivered the courier to the house
23 Apr 2019 04:28
Super casket, i will order more from this store, delivered in 5 days. The material on top is not leather, but the fabric is glossy (for those who think what it is made of). To the touch is pleasant and very neat! I recommend!
23 Apr 2019 03:25
Great box! The courier delivered to the door. No damage. In excellent condition. I'm happy with the purchase.
22 Apr 2019 04:01
All super thanks.
22 Apr 2019 01:00
The product is excellent. Came within 5 days. The spouse is delighted.
20 Apr 2019 17:42
Arrived early, well packaged for shipping and perfect!
20 Apr 2019 07:32
Ideal casket :) ordered 16.04.2019 in the evening brought home 20.04.2019 in the morning (rostov region). I ordered for a gift, all as in pictures and descriptions, not a single scratch or something. Poured beautifully, like a pearl, inside was a key, everything works properly. The drawers are pulled out, everything is neat and even. Very roomy and beautiful. Inside are pink, velvety bases. In general, no errors, looks expensive, and bought only for 880 rubles. Order necessarily :) color chic
20 Apr 2019 01:43
Very nice box. Packed perfectly. Nothing crumpled and broke. Quite roomy. Color cool
20 Apr 2019 00:06
19 Apr 2019 13:01
The box went for a long time, about a month and a half, but it's worth it. All in the best form, packed was reliable, no damage. Roomy and beautiful. I recommend!
19 Apr 2019 00:40
Everything ok. Nice box.
18 Apr 2019 22:56
Excellent quality for aliexpress. Description very accurate, store clever!