We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, little bit smelly but I hope it will fade away
23 Apr 2019 08:11
Backpack came very quickly for two weeks thanks a lot to the store
23 Apr 2019 02:52
Backpack is great! My favorite color is gray-blue. Light, the size is what you need... A4 folders are easily placed. Lots of pockets. Superrrr.
20 Apr 2019 09:36
Backpack in ro came in 9 days, really liked.
17 Apr 2019 22:17
16 Apr 2019 23:52
Very cool backpack! Roomy. Sewn well, the threads do not stick out, the lining is good. And very fast delivery, did not even expect to get it after 2 weeks))). Thank you store should order in a different color.
13 Apr 2019 05:36
Thank you for the good goods. The backpack is light and roomy. Special thanks for the souvenir. Good luck and prosperity.
13 Apr 2019 03:13
The product is excellent, my wife liked. Sewn neatly. The product corresponds to the description. Before people. A little less than two weeks went. The store is sociable. In general, all the norms)
11 Apr 2019 02:54
Received in less than 1 month, all perfect, just like the picture
11 Apr 2019 00:40
Everyone is happy. Delivery less than two weeks in st. petersburg. The color is pleasant gray-blue, the photo turned gray. I recommend.
10 Apr 2019 09:32
Thank You so much to store♡♡♡For an excellent speed of delivery and generally good service))) my request to send as quickly as possible until april 27 fulfilled on all 100%. For 15 days, the parcel came to dnepr-ukraine. quality chic size is what you need and the color noble is suitable not only for girls, but also for women)))
8 Apr 2019 06:10
A wonderful backpack, just like in the description. Without zarach, divorce and any other trouble. Arrived in st. petersburg for 9 days. Tracked all the time.
5 Apr 2019 03:07
I liked everything, but the color is brighter than in the picture, more pink to fuchsia.
3 Apr 2019 03:25
Super fast shipping!!! 12 days and order from me! Backpack is good, made qualitatively, i recommend to buy. Thank you very much to the store!!!
2 Apr 2019 12:28
Backpack, nothing so quality is good, there is no smell
31 Mar 2019 01:01
Nice backpack. The day after the receipt sustained the "race" in pursuit of a bus with a bucket of potatoes. Thank you. Now i'm waiting for burgundy)