We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is extremely wonderful!!
Ordered on Aug 6th, received the item on Aug 19th. Very pleased with purchase. Exactly like the picture. Ordered another one for my sister as a birthday present. Highly recommend this store.
Nice size travel bag, Look just like picture!
FAST SHIPPING came in a week and a few days ... great product nice size
Arrived in 15 days, looks exactly like picture, super cute, very spacious, highly recommended! Thankyou!
much bigger than expected! Quality is great considering the cost! I didn't get any goodies or the additional black bag, but it's all good! Will shop with this company again!
Fast shipping and beautiful bag!! Looks exactly like the picture and it’s very good quality! Thanks for the free gift!
I love it!!! It took about a week to get to Philadelphia it looks like the picture it doesn’t smell I received a necklace inside thank you I will buy again
Exactly like the picture I have nothing negative to say... I love love love this bag
I'm so in love with this bag!!! Thanks store highly recommend you true to description very huge beautiful bag so worth it if you can afford it...just happy happy fast shipping too
Has a weird smell to it but it’s probably what they use to make it but it’s perfect pretty big and it’s beautiful I love it
I lovvvvvvveeee it. omg, so worth it. only took 10 days to NY. came with a little gift
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