SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מאוד איכותי תיק, עם הרבה כיסים וחישוב נכון של מקום
I received the order very quickly. Absolutely net backpack. Really good .. very glad that I ordered. If anyone is thinking, I advise.
11.11 order is made. 30.11 have already received! The backpack keeps the shape well. Beautiful and roomy!
Looks pretty awesome. Quality is good. The bands at zippers could be a bit tidier, but ok, I used a lighter to protect ends of loos threads . It has a nice hidden pocket at the back that was not described. And it is the bigger version 17 inch. I recommend.
It is phenomenal and the unbeatable quality. It's very pretty.
Great backpack! Say that I'm delighted not to say anything. Delivery from Russia, to Tambov region about 5 days. Packed backpack was excellent, in a box, so that nothing would crumble. Quality Chic, perfect sewing, the fabric is dense and inside, and outside, the threads do not stick out, honestly, there's nothing to complain about. There are several compartments, straps are adjustable, the label hung. I definitely advise the goods to buy, in stores such a backpack is much more expensive. You can buy a schoolboy and yourself. Just super. Even more reviews in Instagram @ lenatara94
Good product, quality-excellent price. I'm on time without delay.
Fast delivery, package very well packaged, perfect backpack. Really superb!!! Thank you to the store, I recommend!!!
Excellent quality, late to arrive but worth the wait☺
Good Goods, corresponds to the description
Bags are cool. Recommend. At customs only long hung order
Looks like the picture and seems to be made of a durable material. I like it.
Oh, great. Original and fit many things. It's come very fast!
Arrived super fast. Looks fantastic. Will give more feedback as I use it.
The backpack is very good. Corresponds to the description, the child is very pleased. Now goes to school only with him
Great backpack. looks nice, feels nice, i spilled a few drops of coke on this bag and it wiped right off. took to vegas with me on the airplane ... held everything i needed and fit nicely under seat. great backpack all the way around.
"I have received many compliments on this bag. I really like it - comfortable, good for travel, good amount of storage, and its stylish. I bought it in red. "
"I needed a slim backpack that I can use to take my things when I go out in my wheelchair, especially when I need to take my laptop. This fits the bill perfectly! I can fit a surprising amount of things in it -- notebooks, laptop, iPad, books. It is sturdy and secure, so I don't worry about putting electronics in it. The bag is well-padded for protection. It fits great on my handlebars on my wheelchair, or I can even slide it between me and the seat back if needed. I'm super happy with this find! "
"I teach high school, and have always chosen shoulder straps because of my fears of a backpack pulling up a skirt. I rarely wear skirts so I gave this a try. It does NOT pull on skirts or dresses, because it rides higher. I really like this bag; its more stylish than any should tote and helps me stay organized with less shoulder and back pain with a full size laptop. "
Lovely briefcase I really liked recommend
Very good quality and fast delivery. Highly recommend
Very good backpack, the goods came very quickly, the store is well done. There is no smell, all the zippers and locks are good, nothing sticks out, the fabric is dense good, sewn neatly. For such a price is just super, thank you to the seller.
Very beautiful backpack, delicate colors, quality material. Roomy, many pockets, internal and external, suitable for school. Everything is included-textbooks, notebooks, laptop. The backpack is excellent, I advise everyone.
The quality is wonderful, all the seams with excellent finish, and all the departments are reinforced. I like it very much!
"5 Star 5 star！！！！！fast shipping within 1 hours send the parcel; ~~ love you baby "