We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, color as the store's photo, weightless. You can go to the airport and for the products.
24 Apr 2019 08:25
Great bag. Both quality and delivery. Take it boldly.
24 Apr 2019 08:05
24 Apr 2019 00:01
Corresponds fully to the description
23 Apr 2019 00:26
Mom is happy with the bag... she is really sewn well... quality locks with a logo... the color is azure... very fresh... mom wants to order more.
22 Apr 2019 21:01
All excellent bag liked thanks to the store was 21 days before cheats
22 Apr 2019 05:25
A good bag, but it seemed more
22 Apr 2019 03:08
Everything is fine)
20 Apr 2019 15:24
Very roomy. perfect
20 Apr 2019 02:56
Excellent medium size bag for any occasion well folds odorless excellent packaging very fast delivery thank you store
18 Apr 2019 12:06
The bag is cool, what i wanted. Thank you
17 Apr 2019 04:58
I really liked it maybe i'll order another one
16 Apr 2019 04:33
Delivery to st. petersburg took a little more than two weeks. Great bag!!! Takes up little space, did not even know that it folds into a bag. It turns out that you turn it out of a small handbag and voila!))) it turns out a large travel bag. By the way, i came with tags. And also in an additional zip package. I'm happy, thank you!
14 Apr 2019 00:38
I got super fast, even before i planned. The bag is what i expected.
13 Apr 2019 09:00
The order was received in 17 days. The bag is wonderful, sewn very neatly, all the sutures are smooth, the zippers work fine. Thank you very much store for the accuracy of the description, for the fast shipping of the goods.
13 Apr 2019 08:52
Great bags. Got to st. petersburg in 12 days. Thank you.
10 Apr 2019 05:06
A very long time was the parcel. While i did not need it, i already came back from the trip, where i wanted to take this bag.
10 Apr 2019 03:01
Long walked, but the bag is good, the fabric is thin, pleasant, the bag itself is roomy, i'm happy with the goods,