We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything was tracked. The goods seem to be good, there was no communication with the store. But the service is good. As on the sock will look ..
24 Apr 2019 11:37
Cosmetic Bag not dotarła.
24 Apr 2019 08:37
It took a very long time, i opened a dispute, but in the end it came! Thank you, very cool cosmetic bag
24 Apr 2019 06:19
See-through cosmetics, baby on the ring and rizkosti do not open. The lock is weak, ale for the pelvis and can not steal.
24 Apr 2019 03:26
The product corresponds to the description, ordered for the daughter, the parcel went long before the kaliningrad region. 45 days, store recommend
24 Apr 2019 02:51
The goods did not come, the money was returned
23 Apr 2019 13:09
It was 2 months, long. Quality as in the picture, there is a small smell, but ate noticeable, i think it will pass. In general, as in the photo. She's worth her money, but no more. I can recommend.
23 Apr 2019 07:05
Thank you. The order came. Not a oilcloth. I liked it. Very roomy. Lightning neatly sewn. For such money is just a find. Bought more expensive, lightning has already broken. And here everything is reliable
23 Apr 2019 05:15
22 Apr 2019 01:33
It's very nice. Thank you
20 Apr 2019 17:39
Unimportant was, expected a little more and the material is not soaked
20 Apr 2019 08:34
20 Apr 2019 07:13
Spasibo, JA divolna.
19 Apr 2019 05:25
This makeup bag is so pretty. Just the right size to put in my purse. I highly recommend and most likely will order another.
18 Apr 2019 11:50
Not bad, only zipper problems
18 Apr 2019 10:58
Not the first time i order and very satisfied!
18 Apr 2019 10:27
Pretty. Sewn neatly
18 Apr 2019 07:37
Not tracked. Not as bright as in the photo. There's a smell. But in general, satisfied.