We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came as described, loved it I definitely recommend this item
24 Apr 2019 04:35
24 Apr 2019 00:20
All as in the picture, i like spasibki.
23 Apr 2019 22:46
The bag is beautiful. Original. But the black spot in the middle spoils everything.
23 Apr 2019 04:47
It had a stain between the folds, but the quality is very good. I was happy though it took about two months to get to chile.
23 Apr 2019 01:46
A good handbag, exactly corresponds to the description, full compliance price-quality. In the bag fits all that a woman needs: phone, documents, purse, scarves, mascara, lipstick. I liked the fact that due to a variety of colors suitable for almost any clothes. Delivery to moscow about 3 weeks. The store is very good, sociable. 5 stars and thanks
22 Apr 2019 10:34
Came a little dirty. Very smells of glue.
22 Apr 2019 10:19
Excellent bag as in the photo, pleasant to the touch, the only thing in russia was almost 3 weeks. With the store did not communicate
22 Apr 2019 02:08
As described. Super fast shipping!
22 Apr 2019 01:28
Delivery to msk for 3 weeks. I came in a mail bag and in a puffy. Nothing was wrinkled. Handbag liked, though i thought it would be a little more. There is no smell. the accessories are good, sewn qualitatively. inside two compartments, there is no pocket. The chain over the shoulder is long, not adjustable. i order from this store not the first time and always the quality is excellent. The seller definitely recommend!
21 Apr 2019 03:26
Normal bag, but the price is maximum rubles 400
20 Apr 2019 11:47
Delivery 3 weeks, the store is very sociable, twice wondered whether the track tracking works and whether everything is good for me) the quality is not bad, in real life, as in the picture
20 Apr 2019 06:09
I like it very much. The hooks were slightly bent but fixed quickly
19 Apr 2019 08:31
Quality for artificial material is good!)) the smell is of course, but the bag is so soft)) the order on march 31 in ukraine for the office of ukrpost mail came on april 18) the sizes like correspond to the description
18 Apr 2019 23:55
Before the crimea came for 1 month, packed in a package and fabric packing. Slightly protruding threads.