We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We order the second time. Everything is in its best form. Quickly delivered, full all the way tracked.
16 Apr 2019 11:44
Great bag. Take a second time. In this she is a little smaller.
1 Apr 2019 18:39
Excellent bag, wife is delighted
1 Apr 2019 09:29
Delivery less than a month, the packaging is excellent. The bag is good, odorless, sewing quality, the lining is dense. Fully corresponds to the pictures. Everything is super. I recommend. With the store did not communicate, sending fast
30 Mar 2019 02:44
Great bag. I order the second one!
27 Mar 2019 13:06
Simply beautiful, safe packaging
11 Mar 2019 02:14
5 Mar 2019 01:19
Everything is fine. it came quickly, packed perfectly
1 Mar 2019 00:55
The bag really liked, beautiful, high-quality, stylish. The parcel went to central russia 43 days. The store is clever, thanks to him for the excellent goods.
10 Jan 2019 00:37
Thank you very much to the store!!! Super bag! Fashionable beautiful quality order will not regret!!!
5 Jan 2019 05:22
A good bag, as in the picture. Stitched qualitatively, the seams are even. The lining is thin, over time will disperse on the seam at the bottom. Shipping 40 days. Tracked everywhere. Seller plus and thank you.
3 Jan 2019 09:19
good quality and fast delivery , many thanks
18 Dec 2018 12:44
Got the long-awaited bag. Delivery is not too fast, but within, there are still 9 days of protection. The size of the bag in the description is not indicated, hence some disappointment. The fact is that this is the second bag. The first served, faith and truth, 2 years truth changed the lining, because. The native lost and the repair did not help, and in the process of operation lost jeans on the handle (the reverse side, the photo). I love this bag, and on this i ordered the same (i thought so). But alas, she was less than once and a half. Objectively: the bag is good! Just everything is learned in comparison, and it is smaller than mine and will have to get used to the new size. I recommend adding the dimensions of the bag to the description. Seller thanks!
17 Dec 2018 02:41
It's okay. Thank you.
15 Dec 2018 06:41
thanks very happy happy
24 Nov 2018 03:33
Beautiful wallet! It was well-packed. The closures are of good quality.