We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is absolutely great, as on the photo. It is perfect. Very fast delivery to Croatia. Thank you!
8 Apr 2019 04:18
The color was exactly what i needed. Quite wide and the chain long enough. It gives off a certain smell but nothing that can't be fixed. Fast shipping and tracking at all times. I recommend the store.
2 Apr 2019 03:45
I ordered a handbag 17.02, received it in the mail 02.04, the track was tracked. Quality is excellent! In the complete set a long chain and the package is nested a second-short. The smell, of course, is, but it will fade. Thank you store!
1 Apr 2019 01:06
27 Mar 2019 03:09
Very nice handbag) the seams are neat, the fasteners look reliable (i can not say anything about practicality, because. Got a handbag today) externally-everything is fine)
19 Mar 2019 16:29
Same as the picture! Very nice, i recommend it!
12 Mar 2019 09:04
Handbag fire!!! Very beautiful. Came a whole, not crumpled, in perfect condition. Under the evening dress super!!! I'm happy with the order. The store put the spare chain. For this special thanks! I recommend the store and the seller.
27 Feb 2019 03:37
The store is clever, thank him very much!!! I wrote that i need to get to the event on february 28 this clutch and he did everything in order for me to receive my goods on february 27. The clutch is very beautiful and high quality, thanks for the extra chain. Large orders and satisfied customers, you...
25 Feb 2019 08:38
Thank you! A beautiful evening clutch, roomy enough for mobile, cosmetics and a couple of trifles. The packaging is excellent, the product came in its best form. The store put an additional chain-strap. Thank you very much to the seller.
25 Feb 2019 02:41
The order received mega quickly, 10.02 ordered, and 15.02 already received. I chose sending from russia, it turned out from moscow, the delivery was the company sdek to the apartment. Handbag neat, beautiful, fabric glitters. Very satisfied))
21 Feb 2019 17:40
Well packed a nice little ladies handbag arrived without a delay. I can recommend the store. Thanks , Imal
8 Feb 2019 04:32
Delivered quickly. The clutch is beautiful, comfortable, bleached, there is a spare chain. Very satisfied.
5 Feb 2019 10:05
The product is very satisfied. Extra chain) beautiful. quickly
2 Feb 2019 06:29
Delivery 3 weeks. The surface of the clutch is a thin fabric with lurex (solid sequins). After removing the package remained dents. In this form i will not wear, i decided that i use it as a basis and wrap it with an interesting cloth.