We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely the same as described. I received it in 2 days. I'm more than satisfied. It's not the first time I buy from them and really recommend. They're fast and reliable.
5 Apr 2019 03:55
4 Apr 2019 05:30
The order was received. the bag is very cool .. roomy .. everything is very smoothly stitched .. no any extraneous smell .. many compartments .. pleasant to the touch. Very very cool. and the delivery is generally super .. ordered 28.03 and on the same day the store sent my order .. citizens i received it in 4 days .. brought straight home .. i am very happy with everything.
3 Apr 2019 09:05
Fast delivery 4 days! All qualitatively and corresponds to the description!!
26 Feb 2019 11:20
Bag super. Big. All i wanted
27 Jan 2019 07:46
I buy not the first bag in this store, the bag is chic, very large, very high quality, it's not leather, but it looks very high quality. i recommend!!!!!
15 Jan 2019 18:59
6 Jan 2019 10:38
It is very roomy, you can put a4 magazine, you can ipad. Outside is fastened with a zipper. Inside there are several compartments: a side zip pocket, an additional zip pocket, a mobile phone case, a document pocket. All accessories are working. It is sooo roomy!!! Quality You can describe the dignity endlessly! I recommend to buy and the goods and the store!
1 Jan 2019 02:13
The bag is huge.
9 Dec 2018 06:44
Thank you! The bag came quickly, the wife is happy)
5 Dec 2018 03:30
For a long time i needed a big bag! Very satisfied, the size of wow! nice mint color, nice tight leatherette under suede, a bunch of pockets and compartments, and lightning, and a good dense lining, does not rustle at any time!))) finishing is excellent, beautifully everything! The packaging is solid, impressed. separately a bag for storage, a long strap, a key ring branded from leatherette. delivery is fast and in hand. took for 1200, do not regret. the store is excellent, thank you very much!!!
21 Nov 2018 03:06
The bag exactly corresponds to the description, roomy and beautiful, the quality is very good, absolutely no smell), i'm happy with the purchase! the store is attentive and sociable, pleased and the speed of execution of the order-the bag received after 8 days. seller recommend!
20 Nov 2018 11:08
Pleasant to the touch bag. Very spacious! I even thought that it would be smaller, but still very much like it. A little inside smells. I'll leave the air for the night. And so very cool, really! Thank you!