We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is gorgeous, as in the description! So romantic and chic! The shipping was pretty fast to Romania. Thank you also for the keychain! I recommend!
23 Apr 2019 06:06
Perfect, as in description
20 Apr 2019 11:33
Handbag inside is sewn crooked and super small
18 Apr 2019 05:04
Very pretty. Not quite the same pale pink color and not pink aged inner pouch very small.
17 Apr 2019 10:10
Perfect. I am satisfied with my order.
16 Apr 2019 11:28
I ordered 06.03 I bought 15.04. it came fast and very nice gifts store!
16 Apr 2019 11:11
The bag costs its money. Sewn well, corresponds to the photo. There is one jamb with zipper inner bag. The store sent quickly.
16 Apr 2019 09:37
I ordered two handbags, they are chic! Without defects, packed in one hundred layers. I appeal to the store: do not put gray paper, it stains the letters gray (in the photo you can see) and creates some dust! Handbags all in gray dust! It is not visible, but it feels to the touch! Hands immediately dirty. And there are sticky lumps of glue! If you do not pay attention to this-everything is fine, stitched well, without holes. The seller put small gifts, it's very nice) i will wear with pleasure!
16 Apr 2019 00:44
Bag as a bag for such money. The unpleasant smell faded in a couple of days. Some where the seams are sloppy. The second inner cosmetic bag is very small and the zipper on it too. I don't even know what will fit there because of the size of the lightning. But in principle as not the main bag has a place to be
14 Apr 2019 02:36
Top bag received in 10 days so fast, I recommend for the black bag
11 Apr 2019 03:24
Delivery is long, but the product fully corresponds to the description. Seller thanks for the small bonus))
10 Apr 2019 14:34
Came very quickly. Later i will complement the quality. With the store did not communicate-did not have to.
10 Apr 2019 04:43
Beautiful bag, no damages only a few spots but that I have as road can wipe. Fast shipping. Within 2 weeks.
9 Apr 2019 13:34
I am satisfied, the product matches the description It took 20 days to arrive, I recommend
3 Apr 2019 07:10
Handbag is good, everything corresponds to the description! Only the smell is not very. Well, i think a couple of days and fade