We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bagglam (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://bagglam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 1 month. The product is fine and the same as the picture. I recommend it.
24 Apr 2019 02:43
Everything is super! The shade is a little "dirty", but otherwise, everything is clear in the description. Ordered for my grandmother, instead of a pill. She really likes it.
23 Apr 2019 17:07
Good cosmetic bag, roomy. But inside the material is some incomprehensible, rustle like paper
23 Apr 2019 12:12
Good cosmetic bag, roomy) delivery about a month to khimki
21 Apr 2019 19:15
Beautician as in the picture, liked! Not small. Fast shipping. Seller thanks!
20 Apr 2019 07:58
20 Apr 2019 05:59
The parcel quickly reached minsk, was neatly packed in 2 packages. Fully corresponds to the description, beautiful color and nice material, there is no foreign smell. I ordered without looking at the size, in the handbag is too big.
20 Apr 2019 04:15
Wonderful cosmetic bag... the daughter is delighted!
20 Apr 2019 02:50
The goods arrived. All class. Roomy. Thank You
19 Apr 2019 19:25
19 Apr 2019 02:59
Very comfortable cosmetic bag .. i'm happy
18 Apr 2019 11:10
Everything as it comes in the ad
18 Apr 2019 10:14
Product corresponds to its description, kit of good quality, I put a star less because of the delivery a little slow in 5 weeks.
18 Apr 2019 02:42
The bag is very good, it is pretty and as described. The bad luck is the zipper came broken. It took a little while to get to spain.
17 Apr 2019 10:26
17 Apr 2019 06:06
Super cosmetic bag small but roomy delivery month to hmao
17 Apr 2019 04:46
17 Apr 2019 01:18
Cosmetic bag is good, the quality corresponds to the price of the goods, delivery is 18 days